Frequently Asked Questions About Your Data
No. Your DANA, OVO, GoPay and QRIS payment details are processed only within our system and our payment partner's secure network. Game studios see only your username and game play, never your banking information or account balance.
You can update most of your profile information anytime in Account Settings. However, we must retain your name, account number and payment history for five years where local law permits, even after account closure, to prevent fraud and meet legal reporting requirements.
Gameplay records and live-chat transcripts are kept for one year on your active account. After account closure, they remain accessible to our compliance team for three additional years if needed for dispute resolution or fraud investigation.
Go to Profile > Security > Active Sessions and log out all other devices immediately. Then reset your password. Contact our live-chat team if you suspect unauthorized access. We can temporarily freeze withdrawals while we verify your identity to prevent fraud.
We send account notifications and withdrawal confirmations by default. Optional marketing emails or SMS about seasonal promos or new games depend on your Contact Preferences. You can opt out anytime in Profile > Communications without losing account access.
DANA, OVO, GoPay and QRIS transactions use bank-grade encryption. Our platform does not store your PIN or banking credentials—only a confirmation that your deposit was received and credited to your account. Each deposit is logged privately in your transaction history.
Verification matches your account details to the payment method you used to deposit. This prevents account takeover and ensures withdrawals go only to you. We store scanned documents securely and delete them after three years where local law permits.
